Dropbox Watchdog

Search issues

Search the Dropbox Watchdog archive

All issues

2016: Dropbox force-resets passwords as the 2012 breach finally surfaces

August 2016

HighStatus: Historical ~68 million (2012 credentials) affectedProduct: AccountsYear: 2016

Four years after the 2012 breach, the stolen credentials surfaced in the wild, forcing Dropbox to reset the passwords of all users who had not changed them since mid-2012.

What happened

In August 2016, the database of credentials stolen in Dropbox's 2012 breach — covering roughly 68 million accounts — began circulating publicly. In response, Dropbox proactively reset the passwords of every user who had signed up before mid-2012 and had not changed their password since, and required them to choose a new one on next sign-in.

Dropbox framed the reset as a precaution rather than evidence of a new compromise, and noted the stored passwords were hashed (the older portion with SHA-1 plus a salt, the rest with bcrypt). But the episode laid bare how long the consequences of a breach linger: the 2012 incident had been publicly described at the time as little more than spam exposure, and only in 2016 did the true scale — tens of millions of credentials — become undeniable, four years after the fact.

For users, the practical effect was a forced interruption and a reminder that a breach is not 'over' when it is disclosed; stolen credentials can resurface years later and drive fresh account-takeover risk, especially where people reused the same password elsewhere.

Impact

The reset is the clearest illustration of breach 'long tail': the 2012 incident's real scope stayed hidden for four years, and its fallout — credential-stuffing risk and a mass forced reset — arrived in 2016. It validated critics who had argued Dropbox underplayed the original breach, and it reinforced why disclosure timeliness and scope honesty matter.

Dropbox's Response / Official Position

Dropbox said the reset was 'purely a preventative measure,' that it had no indication accounts were improperly accessed, and that the bulk of the passwords were protected with bcrypt. It used the moment to push two-step verification and its password-strength tooling.

Sources

Related guides

Spot an error, or have a source to add?
Report an error / suggest update

Related issues

9 sources
HighApproximately 5,000 accounts; files accessed in fewer than a third (about 1,500 by 9to5Mac's arithmetic)

The 2026 Lenovo ID sign-in flaw: ~5,000 Dropbox accounts entered without a Dropbox password

A flaw in how Lenovo verified account-holder email addresses let an attacker register a Lenovo ID on a victim's email, and Dropbox's Lenovo ID sign-in link then trusted that identity without ever asking for a Dropbox password — reaching roughly 5,000 accounts.

Security Incidents & Data BreachesCurrent / Ongoing Issues (2024–2026)
Read documentation

Across multiple years, attackers have built convincing fake Dropbox login pages — reached via PDF lures and redirect chains through trusted cloud storage — to harvest victims' real business email and Dropbox credentials.

Security Incidents & Data BreachesAccount Lockouts & Support Failures
Read documentation

ConsentFix, an OAuth-consent phishing technique first documented by Push Security in December 2025 and reported on independently through mid-2026, delivers its Microsoft 365 lures through trusted file-hosting platforms — reporting names both Dropbox and DocSend (a Dropbox company) as hosts for the password-protected files attackers use to get past mail filters.

Security Incidents & Data BreachesCurrent / Ongoing Issues (2024–2026)
Read documentation
2 sources
Medium1,180+ documented BBB complainants (3-year window)

Over 1,180 BBB complaints: the paper trail of Dropbox's billing and support grievances

The Better Business Bureau has logged more than 1,180 complaints against Dropbox over three years, dominated by surprise auto-renewal charges, denied refunds, and support tickets that vanish without resolution.

Pricing & Business PracticesAccount Lockouts & Support Failures
Read documentation